WE ARE HERE TO HELP.
Have a question? Great. We are here to help. You can find most answers to your questions right on this page.
OR EMAIL US: email@example.com
Can I exchange my order?
Yes. We are happy to accept your item(s) back for an exchange within 30 days, as long as it has not been worn or tampered with. For more details please visit our Refund Policy or Exchange Policy pages. Please e-mail us at firstname.lastname@example.org to initiate your return or exchange.
How can I exchange my order for a different size/color?
Exchange requests must be made within 30 days from when your shipment is received and are dependent upon existing stock. Item(s) must be unworn and unwashed. Feel free to contact email@example.com to inquire about a potential exchange.
Do I have to pay for the shipping of my exchange item?
Yes, you are responsible for all exchange shipping costs. That means you will have to pay for the shipping to our company as well as the shipping back to you. We recommend that you send your return with a tracking option, because PPeony will not be responsible for lost returns. Note: please indicate "EXCHANGE" on the package, otherwise the package may be returned to you.
When will I receive my exchange?
We will send you the different size/color after we have received the item being exchanged, inspected and confirmed that the returned item were not worn or tampered with. All customers must contact us after sending the package back and provide us with the tracking information of the apparel being sent back, in order for us to place the order for your exchange.
It takes 2-3 business days to process all orders from the moment we place it in our system. US orders take 3-5 business days to be delivered with standard shipping.
If you don’t see your question answered here, please e-mail us at firstname.lastname@example.org
We respond to every e-mail within 2-3 business day.