WE ARE HERE TO HELP.
Have a question? Great. We are here to help. You can find most answers to your questions right on this page.
OR EMAIL US: firstname.lastname@example.org
Do you have a return policy?
You can exchange or refund your order within 30 days. For more details please visit our Refund Policy or Exchange Policy pages. Please e-mail us at email@example.com to initiate your return or exchange.
How do I make a return?
Easy, e-mail us at firstname.lastname@example.org and let us know your order #. We will then provide you with instructions and a return address to ship your items back. All returned items will be inspected to see if you qualify for a refund, as used or washed merchandise will not be refunded.
Note: we highly recommend to ship the merchandise via a trackable shipping option, as that can greatly expedite the process.
Do I have to pay for the shipping of my return?
Yes, you are responsible for all return shipping costs. We recommend that you send your return with a tracking option, because PPeony will not be responsible for lost returns. Note: please indicate "RETURNS" on the package, otherwise the package may be returned to you.
When will I receive my refund?
A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returns were not worn/used. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.
What is the return period?
PPeony has a 30 day return policy. Item(s) must be unworn and unwashed. Once the items have been returned to us, allow 2-3 business days for our team to check to make sure everything's in order before your refund is given.
How can I contact you?
You may contact us by e-mail at email@example.com. The PPeony Support team operates M-F, 9am-5pm PST. We always guarantee a response within 2-3 business days and will be happy to help you!
If you don’t see your question answered here, please e-mail us at firstname.lastname@example.org
We respond to every e-mail within 2-3 business day.